Desky allows you to quickly link content together, for example linking related knowledgebase articles together, or link a knowledgebase article to a download.
Knowledgebase content can be saved as draft prior to publication. Agents can work on article over multiple sessions, waiting until article is complete before content is published.
Desky is available with built-in community forums to help you promote interaction among your customers. Simply set up a platform for making announcements, accepting feature requests, or anything that involves inputs from customers. Let your end-users share their thoughts and discover how they can help you improve.
Knowledgebase articles are grouped into categories, and an article can be listed in multiple categories. Desky supports unlimited depth of knowledgebase categories, particularly useful for large databases. It is also possible to define the order the categories are displayed in.
The downloads system is designed for companies with a number of files they want to make available to their users. Like knowledgebase articles, files can be categorized and your users can comment (if you enable comments) on the published files.
The glossary allows your agents to define terms your users may not understand in one place; all your self service content will then have the first occurrence of this content linked to the glossary definition.