Customers need help . Desky makes it easiest.

Get Your helpdesk running within seconds!

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  • Save Time and Money

  • All-In-One Solution

  • Improve Customer Support

  • Reduce Your Workload

Popular features that will change your life

Powerful ticket management tool with advanced automation features

  • Ticket Form

    Tickets can be made via email, yet they could make by a client filling out a web form.

  • Operators Ticket Notes

    Operators can include notes inside of tickets that are not shown to user. This is  valuable.

  • Ticket Triggers

    30 criteria to utilize, including the email, the client/user group making the ticket

  • Ticket Macros

    You may wish to answer to a ticket, build the urgency it to another agent all in one stage; with ticket Macros this turns into a single command.

  • Mass Actions

    Additionally changing the properties of tickets, agents could answer to identical tickets without a moment’s delay, extremely helpful

  • Ticket Merge

    Agents could combine or merge different multiple tickets into one, holding all ticket messages and other ticket property information.

  • Ticket Flags

    Ticket flags are a path for specialists to make managed list of tickets for their own particular ticket management.

  • Ticket Filters

    Ticket filters could be considered as “saved ticket searches”. As they are a list of ticket criteria that mainly make it simple.

  • Operators Create Ticket

    This is regularly utilized when a ticket needs to be made as a result of a telephone call or some other helpdesk connection.

Explore More Features

Desky help desk software

Give your customers the freedom get some extra knowledge.

  • Reports your boss will love. Desky has the most advanced inbuilt reporting of any helpdesk application.

  • A feature you can empower consequently scans the helpdesk for matching content when a client presents a ticket.

  • Desky supports boundless profundity of knowledgebase categories, especially helpful for extensive databases.

Help Desk, Service Desk And More

Glossary

Glossary permits agents to characterize terms your clients may not see in one place; all your self service content would be then have the first event of this content connected to the glossary definition.

Customizable Views

Tickets in Desky can have basically a boundless number of properties. With Desky you control which properties are indicating in ticket lists. Maybe the most vital thing to your operators is how long ticket has been open.

Flexibility

Configure and customize Desky help desk software to meet your organization’s specific needs and requirements. comes with a set of predefined notifications triggered by specific events, such as new ticket submission, service record changes, and more.

  • Improve Customer Support

    Receive, track and organize customer support issues (tickets) by department and urgency.

  • Save Time and Money

    Desky is easy to use, fast, lightweight, secure, user friendly and absolutely FREE!

  • Issue is resolved

    Customers are notified over email when staff responds to their ticket and the issue is resolved.

  • Reduce Your Workload

    86% of users say the integrated knowledgebase decreased number of their support requests.

  • All-In-One Solution

    For a complete ITSM solution with everything you need for easy and efficient IT support, use Desky.

  • Analytics

    View detailed reports with analytics that are clear and useful, and customize reports to pinpoint data.

Lester

Gain full control over your assets: Track hardware, software , and mobile assets.

Tillie

It was a great decision. Easy to install, configure, and use. Excellent support too.

desky helpdesk admin panel
Get Started for $1Nothing to install. Ready within seconds!
  • Feedback

    Learning what your customers want can increase sales and customer satisfaction. Our suggestions tool makes it easy to keep track of this vital information.

  • Self-Service Portal

    Self service helps your users and agents save time. Desky tools make it easy for agents to quickly generate content; letting them focus their time on tricky support issues.

  • Tickets & Email

    Desky excels at helping you manage email effectively. Use filters, custom fields, macros, quick replies, labels, triggers and notes to provide quick and excellent customer service.

  • Live Chat

    Provide sales or support help in real time. Integrated directly into Desky your agents can manage multiple chats and tickets at once from the same interface.

  • Cloud or Self Host

    At Desky we believe in choice. You can run Desky in our cloud or your IT infrastructure. It’s your data; we will never lock you in.

  • Integrate & SSO

    Integrate Desky with your other applications, authenticate against your existing database or LDAP. Unlimited flexibility.

See below to find out what Desky can do for you!

Automation

Automate all your help desk/service desk processes using routing rules, priorities, and dynamic forms. Desky can automatically assign service records to the appropriate technicians based upon the service record’s properties, such as SLA, company, user group, and category.

Google

Desky has been intended to work out box with google applications integration. Basically enter the account record for the google applications account you will be utilizing for email and Desky will process mails sent to that address as tickets
Desky has been designed to work out the box with google apps integration. Simply enter the account details for the google apps account.

Get Started for $1Start Your helpdesk within seconds!

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Here's What You'll Get In This Awesome Helpdesk Software

  • Multi Lingual

    From translatable interfaces, rules based on language and tools to help manage translated content, Desky makes it simple.

  • Branding

    From just setting your logo to full CSS/template control; you have unlimited flexibility in how you integrate Desky into your site.

  • CRM

    View all your customer’s interactions in one place and organize users into groups and organizations.

  • Extensive Reporting

    Reports your boss will love. Desky has the most advanced inbuilt reporting of any helpdesk application. Now you can manage our reports well.

  • Fantastic Support

    We live what we preach and aim to give you the best customer support imaginable. Our team loves what they do and are waiting to help you out.

  • Automatic Due Dates

    Desky help desk software allows you to specify a due date for ticket resolution, which is the timeframe in which the ticket should be resolved.

  • Easy Auto-Suggest

    As your end user types in the title of their ticket, Desky searches the Knowledge Base for relevant items. Knowledge Base provides suggestions automatically.

  • Macros

    In spite of the fact that a knowledge-base with loads of substance can help keep this; the following line of safeguard is the Macros.

  • Downloads

    Downloads system is intended for organizations with various number of files they need to make accessible to their clients.

Get Started for $1Nothing to install. Ready within seconds!

And the features are countless...

  • Knowledgebase

    Desky supports boundless profundity of knowledgebase categories, especially helpful for extensive databases.

  • Comments

    You can empower client comments on your knowledgebase, news and documents. You can oblige Comments to be approved before distributed.

  • Search

    A feature you can empower consequently scans the helpdesk for matching content when a client presents a ticket.

  • History

    You can undoubtedly view changes made to content, and in case you commit an error ‘move back’ to the past revision of the content.

  • Content

    You can utilize permissions to oblige operator’s content creators to present their content for acceptance to agents with significant authorizations before production.

  • Attachments

    Tickets completely support attachments, yet Desky makes it much simpler. You can just move and customize attachments from your file system into Desky.

  • Labels

    Ticket labels enable agents to self sort tickets into named groups. Labels are a straightforward categorization tool.

  • Teams

    Excellent customer service is a team game. From internal agent instant messaging to agent teams and ticket notes.

  • Export

    Operators can see a list of tickets in a vast window. This is valuable when they have to see a long list of properties for tickets.

  • Reply

    Your agents could answer to email warnings they get, those answers will be added to the ticket and sent to the client.

  • Editor

    Desky has WYSIWYG visual editor to mainly make crafting knowledgebase articles easy for everybody.

  • Grouping

    The first section in Desky empowers agents to quickly see tickets that require their attention.

Ivi

Communicate with end users through live chat. Improve the service experience and reduce costs.

Byrne

Let end users remotely connect to their work desktops from anywhere, via any device

60 Days Money Back Guarantee

Your purchase is 100% Risk Free. If you're not happy with
Desky for any reason, simply let our friendly support
team know (via email) and we'll happily refund your sale.

Account Access: You will be able to use and access your account as soon as the payment is made. We will also send you account info via email. For any support or to contact us, please visit our helpdesk

Account Charges: All sales are recurring meaning , your credit card will be automatically charged at the start of subscription. We don't have long term billing commitments, so you are free to cancel anytime

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